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Privacy and Cookie Notice


Last updated March 2020

The Plan Academy Website, found at plan-academy.org, including all information and materials contained on it, is managed by Plan Limited, Dukes Court, Block A, Duke Street, Woking, Surrey GU21 5BH, UK ("Plan Ltd").

To contact us, please visit our contact page or call us at +44 (0) 1483 755155.


Plan Ltd is committed to ensuring the privacy of all our users. This Privacy Policy governs all pages on the domain plan-academy.org. It does not apply to pages hosted by other organisations, including the websites of Plan International fundraising offices or third party sites. The Plan Academy Website (the “Website”) may be linked to the websites of such other parties, but those other sites may have their own privacy policies which apply to them.

By using the Website, you consent to the terms of this Privacy Policy. Plan Ltd may change the terms of this Privacy Policy from time to time and, if such changes are made, we will notify you of those changes by contacting you if appropriate or publishing the updated Privacy Notice on our website. Your continued use of the Website will be on the terms of this Privacy Policy as amended from time to time.


The type and amount of information we receive and store depends on how you use the Website. You can access most of the pages on the Website without telling us who you are and without revealing any personal information. Our web servers collect anonymous logs during user visits to the Website. This information may be used to create aggregate statistics about how the Website is used (see our Cookie Notice for more information about this).

We do not collect personal information (such as your name, e-mail address or country of residence) on the Website unless you choose to provide it. For example, where you choose to create a profile which allows us to create an account allowing you access to our online courses.  Where you choose to create an account, Plan has a legitimate interest in processing your personal data so that you are able to access Plan Academy online courses.


Your personal information will be processed by Plan Ltd and its service providers in a secure environment and only used in connection with the purposes for which it is submitted. At Plan Ltd, we process personal data in order to create an account which will allow you to access our online courses or as necessary for us to comply with our legal obligations.



The information you provide will not be sold. Where necessary, we will share your information with our service providers which are located within the European Union. Otherwise, we only share your personal information if we are required to disclose it by law.


The collection and use of personal information on this site is in accordance with the Data Protection Act (DPA) of 1998 (UK) and the EU General Data Protection Regulation (GDPR). More information can be found at the Information Commissioner's Office.


If you wish to make a formal complaint to the supervisory authority where you live, or work or where you believe there has been an infringement of your rights under the GDPR, please contact the supervisory authority in the relevant EU Member state. In the UK the supervisory authority is the Information Commissioner’s Office.


You have rights of access to personal information that we hold about you, to correct or delete that information or, in some circumstances, to object to our processing of your information, under data privacy law.

We will retain your personal information for as long as you hold an account with Plan Ltd and continue to access our on-line services. If you choose to delete your account, which you are free to do at any point, we will remove your personal information from our system within six months.

If you wish to exercise any of these rights or have any questions about this policy, please contact the Data Protection Officer at:

Data Protection Officer, Plan Limited, Dukes Court, Block A, Duke Street, Woking, Surrey GU21 5BH, UK or e-mail us at Data.Privacy@plan-international.org.



A cookie is a text-only piece of information that a website transfers to your web browser so that the website can remember who you are. A cookie will normally contain the name of the Internet domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Plan Ltd uses cookies and analysis software for the purpose of enhancing your user experience. For example, measuring how many people are using each page of the website and for how long so that we can try to improve the quality of our website.

This information is not used to develop a personal profile of you.

By using our Website, you agree that we can place these types of cookies on your device.

Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. To prevent the download of cookies, or otherwise control how cookies are used on your computer, please read the help information supplied with your Internet browser software, go to www.allaboutcookies.org, or read further instructions below.


Google Analytics

The Website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form.

The information generated by the cookie about your use of the Website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the Website and to compile statistical reports on website activity for Plan International.

Plan Ltd will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool.

Google will not associate your IP address with any other data held by Google. Neither Plan Ltd nor Google will link, or seek to link, an IP address with the identity of a computer user.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. See Google’s Analytics overview for further information.


When we use cookies

Totara Learn only uses cookies when absolutely required. As such the number of cookies is absolutely minimal.

In order to track users between requests a session cookie is used, this is unavoidable and Totara Learn will not function if this cookie is blocked.

The areas described below are where cookies are used to provide additional functionality. The functionality can be disabled and the cookies will never be generated or looked for.

Session cookie

Totara Learn uses a cookie to track the users session.

This cookie is created for every user who browses any page on the site.

This cookie is given the name TotaraSessionXXX where XXX is determined by $CFG->sessioncookie.

Remember Username cookie

Totara Learn uses a cookie to remember the users username if the equivalent option is checked on the login page.

This cookie is created by the login page after the user logs in if the remember username functionality is set to On, or if the functionality is set to optional and the user has checked the remember username box on the login screen.

The remember username functionality can be disabled by browsing to Site administration > Security > Site policies and setting Remember username (rememberusername) to No.

This cookie is given the name TOTARAID_XXX where XXX is determined by $CFG->sessioncookie.


Third-party cookies

To enrich our content, we sometimes embed photos and video content from websites such as YouTube or Twitter. As a result, when you visit a page with content embedded from, for example, YouTube or Twitter, these sites may set a cookie.

This Website also has 'share' buttons to enable users of the site to easily share articles with their friends through social networks, for example, Facebook, Twitter or LinkedIn. These sites may set a cookie when you are also logged in to their service. 

Plan Ltd does not control the dissemination of these cookies and you should check the relevant third-party website for more information about these.



You have the ability to accept or decline cookies by modifying the settings on your browser.

Please be aware that restricting cookies may impact on the functionality of this Website. 

To disable cookies if you are using Microsoft Windows Explorer: Click on 'Tools' in the top menu, then on Internet Options, then on the tab marked 'Privacy'; Move the slider to the position corresponding to the level of cookie acceptance/denial acceptable to you.

To remove existing cookies if you are using Microsoft Windows Explorer: Click on 'Tools' in the top menu, then on Internet Options; In the section marked 'Browsing History', click on 'Delete...'; In the section marked 'Cookies' click on 'Delete cookies'; Click on 'Yes' or hit the 'Enter' key.

To disable cookies in other browsers see the links below:

Other browsers have similar cookie management abilities in their settings, please refer to your browser's 'Help' facility.

Find more detailed information on disabling cookies here: www.aboutcookies.org.

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